Data Deletion

This page explains how to request the deletion of your personal data from Hader AI. It applies whether you messaged a business that uses Hader, hold a Hader account, or simply visited our website. You can submit a request on this page, or email ops@aligned-tech.com — full instructions below. This page works together with our Privacy Policy.

1. You messaged a business that uses Hader

If you chatted with a business whose assistant is powered by Hader, that business is the controller of your conversation data — Hader processes it on the business’s behalf (see our Privacy Policy, section 2). To have that conversation deleted:

• Contact the business directly and ask it to delete your data. We support every business on our platform in fulfilling such requests.
• If you cannot reach the business, email ops@aligned-tech.com with the phone number (or Instagram/Messenger account) you messaged from and the name of the business you contacted. We will forward your request to the business and assist it in responding.
• To stop receiving WhatsApp messages from a business at any time, reply STOP in the conversation.

2. You reached us via WhatsApp, Instagram, or Messenger

If you interacted with Hader or a Hader-powered assistant through a Meta platform (WhatsApp, Instagram, or Facebook Messenger) and want the data connected to that interaction deleted, follow these steps:

• Send an email to ops@aligned-tech.com with the subject line “Data deletion request”.
• Include the phone number, Instagram handle, or Messenger name you used, and (if applicable) the business you were chatting with, so we can locate your data.
• We will confirm receipt, verify the request, delete the data we are permitted to delete (or forward the request to the controlling business), and confirm the outcome to you by email.

3. You have a Hader account

If you are a business client (or a team member on a client workspace) and want your account or workspace data deleted:

• Email ops@aligned-tech.com from the email address on your account and tell us what you want deleted — your user profile, or the entire workspace (catalogs, FAQs, contacts, conversation history, and media).
• We will verify that the request comes from an authorised account owner or admin before acting on it.
• On account closure, workspace data is deleted or returned in line with your instructions, as described in our Privacy Policy, section 8.

4. You connected a Google Calendar

If you connected a Google Calendar to your Hader account, you can disconnect it at any time from Settings → Google Calendar in Hader. Disconnecting immediately deletes the stored Google authorisation — the encrypted access and refresh tokens — from our systems, and Hader stops reading from or writing to that calendar. You can also revoke access directly at myaccount.google.com/permissions.

We do not store the contents of your calendar events, so there is nothing further for us to erase. Events that Hader added to your calendar belong to you and remain there unless you delete them in Google Calendar. To delete the booking records held in your Hader account as well, follow section 3 above.

5. You visited our website

If you only visited hader.ai (for example, you submitted the contact form or a demo request), email ops@aligned-tech.com from the address you submitted and ask us to delete your enquiry and lead details. You can manage analytics cookies through your browser settings (see Privacy Policy, section 12).

6. What we delete & what we may keep

When a deletion request is verified and fulfilled, we delete the personal data covered by the request from our production systems. We may retain limited data where we have a legal basis or obligation to keep it, including:

• billing and tax records we are legally required to keep;
• security and audit logs needed to protect the service and investigate abuse;
• records of the deletion request itself, so we can demonstrate compliance;
• data in encrypted backups, which is purged as those backups expire on their normal rotation schedule.

7. Timelines

• We aim to acknowledge deletion requests within 7 days.
• Verified requests are fulfilled within 30 days of verification.
• Copies in encrypted backups are removed on backup rotation, normally within a further 90 days.

If we cannot fulfil a request — for example, because the data is controlled by one of our business clients or must be retained by law — we will tell you why and, where relevant, point you to the correct controller.

8. Contact

For any question about data deletion, email ops@aligned-tech.com or write to Hader AI (Aligned), Beirut, Lebanon. See also our Privacy Policy and Terms & Conditions.