This Privacy Policy explains how Hader AI collects, uses, shares, and protects information when you visit our website, use our platform, or interact with a WhatsApp, Instagram, or Messenger assistant powered by Hader.
1. Who we are
Hader AI (“Hader”, “we”, “us”, or “our”) is an AI assistant platform operated by Aligned, based in Beirut, Lebanon. Hader enables businesses (“Clients”) to answer, qualify, and serve their own customers automatically across messaging channels such as WhatsApp Business, Instagram, and Facebook Messenger.
If you have any questions about this policy or your data, contact us at ops@aligned-tech.com.
2. Our role: controller & processor
We handle personal data in two capacities:
- As a controller — for data about our Clients and website visitors (for example, account details and site analytics), we decide how and why the data is processed.
- As a processor — for the conversations between a Client and its own end-customers, the Client is the controller and Hader processes that data only on the Client’s instructions to provide the service. If you messaged a business that uses Hader and want to exercise your rights over that conversation, please contact that business directly; we will support them in responding.
3. Information we collect
Account & contact information
When a Client signs up, we collect names, email addresses, phone numbers, business name, role, and authentication data.
Business content
Clients provide the content their assistant uses to answer — product and service catalogs, prices, FAQs, policies, business hours, locations, and similar business information.
Conversation data
To operate the assistant, we process messages exchanged between a Client and its end-customers, including message content, the end-customer’s phone number or messaging ID, profile name where provided by the platform, timestamps, delivery status, and any media (images, voice notes, documents) sent in the conversation.
Usage & technical data
We collect log and device data such as IP address, browser type, pages viewed, actions taken in the platform, and diagnostic information, to keep the service secure and reliable.
Cookies & analytics
Our website uses cookies and similar technologies for essential functionality and to understand traffic (see Cookies & analytics).
4. How we use information
- Provide, operate, and maintain the platform and generate assistant responses.
- Authenticate users, secure accounts, and prevent fraud or abuse.
- Deliver messages through the relevant messaging platform and track delivery.
- Provide support, respond to enquiries, and send service-related notices.
- Monitor performance, debug issues, and improve reliability and quality.
- Bill for the service and maintain records.
- Comply with legal obligations and enforce our terms.
We do not sell personal data, and we do not use end-customer conversation content to train third-party foundation models.
5. WhatsApp & Meta platforms
Hader operates on top of Meta’s WhatsApp Business Platform and Messenger/Instagram messaging APIs. When a message is sent or received, it is transmitted through Meta’s infrastructure and is also subject to Meta’s own terms and privacy policy. Clients are responsible for obtaining any consent or opt-in required to message their customers and for complying with the WhatsApp Business and Meta platform policies.
6. Google Calendar
If a Client connects a Google Calendar to Hader, we request permission to view and edit events on that account’s calendars (the calendar.events permission). We use it for two purposes only: writing the Client’s Hader bookings to their calendar so appointments appear there automatically, and reading that calendar’s events so they can be shown alongside the Client’s bookings in Hader and so our booking assistant does not offer a customer a time the Client is already busy for.
We store the Google account’s authorisation tokens in encrypted form, the identifier of the selected calendar, and the identifier of each event Hader itself created. We do not store the contents of calendar events; they are fetched when displayed, and busy times are held in a short-lived cache for up to sixty seconds. We never edit or delete events that Hader did not create, and calendar information is never shown to a Client’s customers.
Google Calendar data is not sold, is not shared with third parties, and is not used for advertising or to train AI models. A Client can disconnect at any time from Settings → Google Calendar in Hader, which deletes the stored authorisation, or revoke access at myaccount.google.com/permissions. Events already written to the calendar remain the Client’s and are not removed.
Hader’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
7. AI processing & subprocessors
To generate responses and operate the service, we share the minimum data needed with trusted service providers who act on our behalf under contractual and confidentiality obligations, including:
- AI model providers (such as OpenAI, Anthropic, and Groq) to generate assistant replies and transcribe voice notes;
- Meta Platforms for message delivery over WhatsApp, Instagram, and Messenger;
- Cloud hosting and storage providers (our servers and object storage) to run the platform and store media;
- Analytics providers (such as Microsoft Clarity and Google Analytics) for website usage insights.
We require these providers to protect data and to use it only to provide their services to us.
8. How we share information
We share personal data only: (a) with the subprocessors above; (b) with the Client on whose behalf a conversation takes place; (c) where required by law, legal process, or to protect rights, safety, and security; and (d) in connection with a merger, acquisition, or sale of assets, subject to this policy. We do not sell personal data.
9. Data retention
We keep personal data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Conversation data is retained on behalf of the Client and deleted or returned in line with the Client’s instructions or on account closure, subject to backups and legal requirements.
10. Security
We use technical and organizational measures to protect data, including encryption in transit, encryption at rest for sensitive credentials, access controls, tenant isolation, and monitoring. No system is perfectly secure, but we work continuously to safeguard your information.
11. International transfers
We and our providers may process data in countries other than your own. Where we transfer data internationally, we take steps to ensure it remains protected consistent with this policy and applicable law.
12. Your rights
Depending on your location, you may have the right to access, correct, delete, or receive a copy of your personal data, to object to or restrict certain processing, and to withdraw consent. To exercise these rights over data we control, email ops@aligned-tech.com. For step-by-step deletion instructions, see our Data Deletion page. If your request concerns a conversation with a business that uses Hader, please contact that business, as they control that data; we will assist them. You may also opt out of a Client’s WhatsApp messages at any time by replying STOP.
13. Cookies & analytics
We use strictly necessary cookies to run the site and secure sessions, and analytics cookies (Microsoft Clarity, Google Analytics) to understand how visitors use our website so we can improve it. You can control cookies through your browser settings; disabling some cookies may affect functionality.
14. Children
Hader is intended for businesses and is not directed to children. We do not knowingly collect personal data from children under 16. If you believe a child has provided us data, contact us and we will delete it.
15. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Continued use of the service after changes take effect constitutes acceptance.
16. Contact us
Questions or requests? Email ops@aligned-tech.com or write to Hader AI (Aligned), Beirut, Lebanon. See also our Terms & Conditions.