This policy explains how cancellations, refunds, and billing corrections work for purchases made from Hader AI. It forms part of, and should be read with, our Terms & Conditions (see section 9, Fees & billing).
1. What this policy covers
This policy applies to amounts you pay to Hader AI (Aligned) — subscription plans and prepaid, usage-based messaging balances. It does not apply to products or services you buy from a business that uses Hader to run its assistant; those purchases are covered in section 5.
2. Subscriptions & cancellation
- You can cancel your subscription at any time by emailing ops@aligned-tech.com.
- Cancellation stops future billing: your plan remains active until the end of the period you have already paid for, and you will not be charged again after that.
- Fees already paid — including for a partially used billing period — are non-refundable except where required by law or expressly agreed in your order.
3. Prepaid messaging balances
Some plans are metered: you top up a prepaid balance which is drawn down as messages are sent. As set out in our Terms, prepaid balances and usage charges are non-refundable except where required by law. Consumed usage is not refundable. If you believe your balance was charged for messages that were not delivered because of a fault in our service, contact us — verified over-charges are credited back to your balance.
4. Billing errors & duplicate charges
If you were charged in error — a duplicate payment, a wrong amount, or a charge after a confirmed cancellation — tell us within 30 days of the charge. We will investigate, and verified billing errors are refunded in full to the original payment method or, at your choice, credited to your account.
5. Purchases from businesses that use Hader
Hader is a technology provider. When you order or pay for goods or services from a business through its Hader-powered assistant, that business is the seller: its own prices, sales terms, delivery, and refund policy apply, and payments are processed by the business’s own payment provider. Please contact the business directly about refunds, returns, or order issues — we will assist it where we can, but we cannot refund a purchase made from another business.
6. Your statutory rights
Nothing in this policy limits any non-waivable rights you have under the consumer-protection laws of your country of residence. Where such laws grant you a refund or cancellation right that goes beyond this policy, those laws prevail.
7. How to request a refund
- Email ops@aligned-tech.com from the email address on your account.
- Include the invoice or payment reference, the date and amount of the charge, and the reason for the request.
- We aim to respond within 7 days. Approved refunds are issued to the original payment method; depending on your bank or payment provider, the funds may take up to 14 business days to appear.
Questions? Email ops@aligned-tech.com or write to Hader AI (Aligned), Beirut, Lebanon.