These Terms & Conditions (“Terms”) govern your access to and use of the Hader AI website, platform, and services. By creating an account or using Hader, you agree to these Terms.
1. Agreement
These Terms form a binding agreement between you (and, where you act for a business, that business — the “Client”) and Hader AI, operated by Aligned, Beirut, Lebanon (“Hader”, “we”, “us”). If you do not agree, do not use the service. Your use of personal data is also governed by our Privacy Policy.
2. Definitions
- Service — the Hader platform, website, APIs, and AI assistants.
- Client — the business that subscribes to and configures Hader.
- End-customer — a person who messages a Client’s assistant.
- Content — the catalogs, FAQs, business information, media, and other materials a Client provides or that flow through the Service.
3. Eligibility & accounts
You must be at least 18 and able to form a binding contract. You are responsible for the accuracy of your registration details, for keeping your credentials secure, and for all activity under your account. Notify us promptly of any unauthorized use.
4. The service
Hader lets Clients connect their messaging channels and configure an AI assistant that answers questions, shares catalog information, qualifies leads, takes orders or bookings, and hands off to a human when needed. Features may change, improve, or be discontinued over time. We aim for high availability but do not guarantee uninterrupted service.
5. Acceptable use & your responsibilities
You agree not to use the Service to:
- break any law or regulation, or infringe anyone’s rights;
- send spam, or message people without a lawful basis or the consent/opt-in required by WhatsApp, Meta, and applicable law;
- transmit unlawful, harmful, deceptive, hateful, or infringing content;
- attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service;
- misrepresent the assistant as a human where prohibited, or use it for prohibited industries under platform policies.
As a Client, you are responsible for the Content you provide, for obtaining any required consents from your end-customers, and for complying with the WhatsApp Business and Meta platform policies.
6. Your content & data
You retain ownership of your Content. You grant us a limited, worldwide, non-exclusive license to host, process, and transmit your Content solely to operate and improve the Service for you. You represent that you have the rights and permissions necessary for us to do so. Our handling of personal data is described in the Privacy Policy.
7. AI-generated content
Hader’s responses are generated by artificial intelligence and may be inaccurate, incomplete, or outdated. They are not professional, legal, financial, or medical advice. You are responsible for reviewing and supervising the assistant, and we recommend human oversight for sensitive or high-stakes conversations.
You are responsible for the configuration of your assistant and for the messages it sends on your behalf.
8. Third-party platforms
The Service relies on third-party platforms, including Meta’s WhatsApp Business Platform, Instagram, and Messenger, and AI providers. Your use of those channels is also subject to their terms. We are not responsible for the acts, outages, policy changes, or account decisions of third-party platforms, including message throttling, number bans, or template rejections imposed by Meta.
9. Fees & billing
Paid features are billed as described at sign-up or in your order — for example, subscription plans and/or usage-based messaging charged from a prepaid balance. Fees are exclusive of taxes unless stated. Prepaid balances and usage charges are non-refundable except where required by law. We may change pricing prospectively with notice. Failure to pay may result in suspension. Cancellations, billing corrections, and refund requests are handled as described in our Refund Policy.
10. Intellectual property
The Service, including its software, models integration, design, and brand, is owned by Hader and its licensors and is protected by law. Except for the rights expressly granted to you, we reserve all rights. You may not copy, modify, resell, or create derivative works from the Service.
11. Disclaimers
The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability, non-infringement, or that the Service will be uninterrupted, error-free, or that AI outputs will be accurate.
12. Limitation of liability
To the maximum extent permitted by law, Hader will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability arising out of or relating to the Service will not exceed the amounts you paid to us for the Service in the three (3) months before the event giving rise to the claim.
13. Indemnification
You agree to indemnify and hold Hader harmless from claims, damages, and expenses (including reasonable legal fees) arising from your Content, your use of the Service, your messages to end-customers, or your breach of these Terms or applicable law.
14. Suspension & termination
You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, fail to pay, or create risk or legal exposure, or if required by a third-party platform. On termination, your right to use the Service ends; certain provisions (including ownership, disclaimers, liability, and indemnity) survive.
15. Governing law & disputes
These Terms are governed by the laws of Lebanon, without regard to conflict-of-law rules. The courts of Beirut, Lebanon will have jurisdiction over disputes, unless otherwise required by applicable mandatory law.
16. General
These Terms, together with the Privacy Policy and any order you agree to, are the entire agreement between us. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We may update these Terms; material changes will be reflected by the “Last updated” date, and continued use constitutes acceptance.
17. Contact
Questions about these Terms? Email ops@aligned-tech.com or write to Hader AI (Aligned), Beirut, Lebanon.