Shared inbox & CRM

One WhatsApp inbox for your whole team.

Every chat from WhatsApp, Instagram and Messenger lands in one place. Hader answers first; your team sees everything and steps in with a single tap.

Shared inbox & CRM

Built for teams that share a number

01

One inbox, every channel

WhatsApp, Instagram and Facebook Messenger conversations arrive in the same inbox, so nothing gets missed on a second phone.

02

Assign and hand over

Assign conversations to teammates, see who is handling each one, and pass a chat to a colleague in one step.

03

AI answers, people take over

Hader replies first. The moment someone on your team replies, the AI steps back from that chat until you hand it back.

04

A profile for every customer

Tags, order history, lifetime value and AI-written notes on what each customer likes and when they buy.

05

Tags and segments

Tag customers and group them into segments you can message later with a broadcast.

06

More than one number

Connect several WhatsApp numbers and see which number each conversation came in on.

How it works

Set up your team inbox in three steps

01

Connect your channels

Link your WhatsApp Business number, and your Instagram and Facebook page if you use them.

02

Invite your team

Give each teammate a role: admin, editor or viewer.

03

Work together

Hader answers first, your team takes over where it matters, and every conversation stays in one history.

FAQ

Common questions

What is a WhatsApp shared inbox?

One place where several people on your team can read and answer the same business WhatsApp number, instead of passing one phone around.

Can several people answer from the same WhatsApp number?

Yes. Everyone on your team works from the shared inbox, and customers see every reply from your one business number.

Does it include Instagram and Messenger?

Yes. Instagram and Facebook Messenger conversations arrive in the same inbox as WhatsApp.

Can I control what each teammate can do?

Yes. Each teammate gets a role (admin, editor or viewer), and admins can limit which pages each person can open.

Does the AI keep answering while my team is in a chat?

No. When someone on your team replies, Hader stops answering that conversation until you hand it back.

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